Thousands of callers to the new non emergency NHS 111 service are still not being answered, official figures have revealed, with callers hanging up before getting advice, and indications that more than a million calls a year could be missed if current trends continue.
Currently being trialled in selected areas NHS 111 is set to replace the NHS Direct phone service, with ministerial commitment to roll-out the new non-emergency health number across England by the early months of 2013.
But
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